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Chili's Grill & Bar is a casual dining restaurant serving American-style cuisine with a Southwestern twist. The menu features a wide range of options, including fajitas, burgers, salads, and entrees such as baby back ribs and chicken. Chili's also offers a variety of appetizers, like quesadillas and guacamole.

One of the notable aspects of Chili's is its happy hour specials, which provide customers with discounted prices on drinks and select menu items. This can be an attractive option for those looking to unwind after work or enjoy a casual meal with friends.

The restaurant also offers a loyalty program called "Chili's Rewards," allowing frequent diners to earn points towards rewards, such as free menu items and exclusive discounts. Additionally, Chili's has implemented digital ordering and mobile payment options, streamlining the dining experience for customers.

In terms of atmosphere, Chili's is known for its rustic, casual decor, often featuring wooden accents and Southwestern-inspired artwork. The ambiance can range from lively to relaxed, depending on the time of day and patronage.

It's worth noting that Chili's has faced some criticisms in the past regarding nutritional content and menu offerings. However, the chain has made efforts to revamp its menu with healthier options and transparent labeling.