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Pollo Tropical is a Caribbean-inspired fast-casual restaurant chain founded by Robin Ho, but its roots date back to a food stand opened by his mother in 1988 in Miami, Florida. The first Pollo Tropical restaurant was established in 1992, and it has since grown into a popular chain with multiple locations throughout South Florida.

The menu at Pollo Tropical focuses on grilled chicken and other Caribbean-style dishes, including roasted pork, steak, and vegetables. They are known for their "pollo" or chicken dish, which is marinated in spices and herbs before being grilled to perfection. The restaurant's signature item is the Chicken Empanada, a pastry filled with shredded chicken.

Pollo Tropical prides itself on its fresh ingredients and unique flavor combinations, blending traditional Latin American cuisine with modern twists. Their menu also includes salads, soups, and sides, such as rice, beans, and plantains.

One of Pollo Tropical's key features is their commitment to quality and customer satisfaction. They strive to maintain a welcoming atmosphere in each location, often hosting events and promotions to engage with the local community.

Pollo Tropical has maintained its reputation for serving high-quality food at an affordable price, making it a popular choice among locals and visitors alike.

The flavors of Pollo Tropical are reminiscent of the Caribbean coast, but the service is distinctly Miami-friendly.