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Pollo Tropical is a Caribbean-inspired fast-casual chain known for its grilled chicken dishes and tropical flavors. The concept of Pollo Tropical was born out of the founder's desire to bring the flavors of the Caribbean to the United States.

The restaurant serves a variety of menu items including their signature grilled chicken, which is marinated in a blend of spices and citrus juices before being grilled to perfection. Other popular dishes include their rice bowls, salads, and sandwiches. The menu also features vegetarian and gluten-free options for customers with dietary restrictions.

Pollo Tropical's atmosphere is casual and inviting, making it a great option for families or individuals on-the-go. They also offer online ordering and catering services for larger events and parties. The brand has been praised for its commitment to using high-quality ingredients and sustainable practices in their operations.